Wholesale FAQ
Frequently Asked Questions for Merch Girls Wholesale Customers
Quick Links: How to Sign Up | Pricing & Discounts | Orders & Shipping | Account & Access | Order Issues | Contact
How do I sign up for a wholesale account?
Visit our signup page and read all instructions carefully before submitting:
Wholesale Signup Form
How do I know if my wholesale account is approved?
Accounts are automatically approved. Try logging in and using the code WHOLESALE at checkout with the same email you used to apply.
What is the pricing for wholesale customers?
Wholesale accounts receive $10 off each apparel item that isn’t on sale by using code WHOLESALE at checkout.
The discount isn’t working—what should I do?
Make sure you’re logged in with the email you applied with. If the code doesn’t apply, log out and back in, then re-enter the code.
How do I convert an existing account to wholesale?
Email support@merchgirls.us with your account email and a copy of your Tax ID. We’ll update it for you.
When will my order ship?
Turnaround times:
– Under 10 pieces: 10–15 business days
– 10+ pieces: 20–25 business days
We don’t count weekends or holidays. Please don’t inquire before your turnaround time is up — doing so may result in revoked wholesale access. Always check the FB group and Wholesale Updates page first.
My order is missing, damaged, or incorrect.
Email support@merchgirls.us within 48 hours and include:
- Order number
- Photos of all invoice pages
- Photos of the packaging
- Clear description of the issue
Do not discard packaging or give items to customers before reporting the issue. Missing documentation may disqualify your claim.
How do I contact you?
Email support@merchgirls.us for most issues. The website chat is available for quick product questions, however, if you have a question reagrding something in the group we recommend commenting on the post or emailing. Please choose only one method and allow up to 48 business hours for a reply. We do not accept private DMs.
Do you have order minimums?
Nope! There are no order minimums for wholesale apparel.